If you have mis-ordered, don’t require the item or have been sent an item not ordered, please notify us within 30 days of receipt and we will accept the return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unmanaged and unused, and in its original packaging. You’ll also need the receipt or proof of purchase or request a returns reference to enclose in the package. Pre-cut custom vehicle kits cannot be returned.
To start a return, you can contact us at dan@noisekillers.co.uk. We will talk to you about the nature of your return and if we have sent an item that isn’t on your order, or in exceptional circumstances, we will organise a collection. If you, the customer, have mistakenly ordered an item, given incorrect delivery details, or no longer require the item, it is your responsibility and under your liability to return the item in re-saleable condition in order to receive a refund for the value that the item was purchased for.
You can always contact us for any return question at dan@noisekillers.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and come to an agreement.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, make a separate purchase for the new item and when we receive the mistakenly purchased product, we will be in touch regarding your refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.